| Q: |
What is a barred , blocked phone? |
| A: |
A stolen or lost mobile phone and useless. |
|
| Q: |
How does a mobile get barred or blocked? |
| A: |
When a person buys a Pay As You Go phone, or gets one free, or cheap on a contract or pre-pay tariff on any network and the person either: |
| |
|
1. Loses their mobile phone and reports this to their service or network provider.
2. Has their mobile stolen and reports this to their service or network provider.
|
|
|
The relevant numbers to report a stolen or lost mobile are:
|
|
Network Operator
|
Contract
|
Pre-pay
|
|
Orange
|
07973 100150
|
07973 100451
|
|
Vodafone
|
07836 191191
|
08700 776655
|
|
O2
|
08705 214000
|
08705 678678
|
|
T Mobile
|
0845 412 5000
|
0845 412 5000
|
|
Virgin Mobile
|
0845 6000 789
|
0845 6000 789
|
|
3
|
07782 333 333
|
07782 333 333
|
|
| Q: |
Is there a website i can use to check if my phone has been barred? |
| A: |
Yes, you can check if your phone has been blacklisted - barred here |
|
| Q: |
What happens when a mobile phone is reported lost or stolen to their network? |
| A: |
The network provider then puts the serial number ( the IMEI number for the phone) on a shared blacklist database. This list stops any phone on it from registering on any network. The phone is now no good to anyone; it should not be bought for spare parts and it is a criminal offence to handle it. If you find such a phone it should be handed in to the police so that it can be returned to the owner as he or she may have some important numbers, text messages or pictures in the memory of the mobile phone. |
|
| Q: |
How do yo u find out if a mobile is barred or blocked? |
| A: |
Common symptoms of blocked stolen or lost mobile phones are: |
|
|
T-Mobile & Virgin Mobile
|
Vodafone
|
O2 & Orange
|
|
When a sim is inserted in the phone it will seem as though the mobile is working and will show that yo u have reception on the network.
However if you try to dial out although it will seem that the call is going through, you will hear a number unrecognised tone.
If you were to dial the number of the sim card you entered, the mobile would not ring when called.
|
The phone will again show reception but when an outbound call is made it will repeatedly fail. You will only be able to send text messages.
Note: Sometimes a phone will work on the Vodafone network for calls going out but the sim will be barred after a while.
If you check it on other networks you can find out if the phone is barred as it will display the symptoms described for the other networks.
|
On O2 and Orange the sim will say simcards registration failure, will have no reception and no network operator logo will appear.
|
|
| Q: |
What should I do if I buy a second- hand mobile ? |
| A: |
Check to find out where the second- hand or new phone you are buying has come from and whether the phone is on a contract or Pay As You Go. It's common for people to abuse the insurance on their phone by selling it, then later on reporting it as stolen. That way they get a replacement phone whilst the person they have sold the phone to loses out as their phone will be barred and blocked.
Make sure that if you buy a phone you register the phone with your network provider as if the phone gets barred at a later date you are mostly covered. Unfortunately there isn't a database that allows the public to call up a automated service and check if the phone has been barred and where the phone originated from. |
|
| Q: |
Is changing the IMEI the same as unlocking? |
| A: |
Mobile networks often lock handsets so that they are only able to operate on specific networks. The unlocking of handsets to allow them to operate on any network is not against the law and is not the same as changing the IMEI. |
|
